The shutdowns solved by iOS 10.2.1 are reportedly caused by uneven power delivery from older batteries, which can trigger an emergency shutdown on an iPhone. There were even rumors that Apple was planning an iPhone 6 battery exchange program, something Apple quickly refuted. That there are multiple issues causing iPhone shutdowns explains why many iPhone 6 users also complained of problems after the iPhone 6s recall, and why the iPhone 6s issue seemed more widespread than Apple suggested in the recall program. In that case, Apple said some batteries had been overexposed to " controlled ambient air" during the manufacturing process, resulting in the need for a physical battery replacement.
#Apple ios 10.2.1 update
If a customer has any issues with their device they can contact AppleCare.Īccording to Apple, the shutdown issue that is solved by the iOS 10.2.1 update is separate from the problem that caused it to recall a select number of iPhone 6s devices. It is important to note that these unexpected shutdowns are not a safety issue, but we understand it can be an inconvenience and wanted to fix the issue as quickly as possible. We also added the ability for the phone to restart without needing to connect to power, if a user still encounters an unexpected shutdown. iOS 10.2.1 already has over 50% of active iOS devices upgraded and the diagnostic data we've received from upgraders shows that for this small percentage of users experiencing the issue, we're seeing a more than 80% reduction in iPhone 6s and over 70% reduction on iPhone 6 of devices unexpectedly shutting down. With iOS 10.2.1, Apple made improvements to reduce occurrences of unexpected shutdowns that a small number of users were experiencing with their iPhone. In a statement provided to TechCrunch, Apple says that the iOS 10.2.1 update has resulted in an 80 percent reduction of unexpected shutdowns on the iPhone 6s and a 70 percent reduction of unexpected shutdowns on the iPhone 6.
#Apple ios 10.2.1 plus
New batteries are not affected, as this is something that occurs after many charge cycles as the battery wears down.For the last several months, iPhone 6, 6s, 6 Plus, and 6s Plus users have been dealing with a problem that causes their devices to unexpectedly shut down, an issue that Apple now says it has successfully addressed in the latest iOS 10.2.1 update, released to the public on January 23. When that happens, the power delivery is uneven and can cause an emergency shutdown.
A recall wouldn't break the company, but it might have a bigger impact.Īs to the shutdown issue affecting some iPhone handsets, it is related to older batteries exhibiting sudden jumps of activity to the maximum power draw. Apple, however, is more financially dependent on its iPhone category than Samsung is on any particular model smartphone. Samsung was able to withstand the financial fallout from the Galaxy Note 7 recall because its other businesses picked up the slack. Samsung ultimately discontinued the Galaxy Note 7 and has delayed the launch of its Galaxy S8 so that it can have more time to test the phone's batteries using an updated certification process. Faulty batteries were to blame for some Galaxy Note 7 devices overheating and exploding, causing both property damage and personal injury in several instances. The reassurance about this not being a safety issue should come as a relief in light of the battery woes that affected Samsung and its Galaxy Note 7 handsets. If a customer has any issues with their device they can contact AppleCare," Apple said. "We also added the ability for the phone to restart without needing to connect to power, if a user still encounters an unexpected shutdown.
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